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This website is currently under construction, will be launched officially on August 2013.

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Delivery & Warranty

Delivery Information

 

 

tonergreen box

 

 

We appoint 3rd party to deliver parcel and we expect to deliver your order withitn 1~4 workings days upon successful payment confirmation. Our current appointed courier partners are Citylink, Poslaju and GDex. More than 95% of our parcel arrived to buyer next day. Additionally, there are parcels also be delivered by our staff directly.

 

In the event of no one receiving parcel, our courier partner will either contact you or dropping you a further instruction card for re-delivery or self-collection at courier local branches.

 

Free delivery service for toner cartridge is available to all regions of Malaysia. For East Malaysia, free delivery for toner cartridge only applicable to value pack, super/full pack. An additional surcharge of RM15 apply to single pack. For printer, additional shipping charge is vary and showing on product page itself.

 

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If you find your parcel is being opened, suspected compromised, part missing from your order, please do not accept it and inform us immediately at +6014 338 7000 or email us at tonergreen@maximusgroup.com.my 

 

Replace Policy ( 1-To-1 Warranty)

 

Scenario: Toner leakage, Printer unable to detect toner cartridge, Faulty, Damaged, Printing quality issues

Conditions:

  • Within three 365 days or 1 year from the purchase date
  • Provided the proof of purchase (order number, delivery note, bank statement)
  • Returned in the ORIGINAL packaging
  • Toner weight must not be less than 80% from original condition
  • Please attached 5 printout copies if there is printing quality issues (after drum inspection & replacement)

 

Solutions:

  • Replace with same model of product, both way delivery cost covered.

 

Return Policy

 

Scenario: For any reason to return product

 

Conditions: 

  • Within twenty eight (28) days from the purchase date
  • Product unused with seal tape remained in original condition
  • Provided the proof of purchase (order number, delivery note, bank statement)
  • Returned in the ORIGINAL packaging
  • Shipment cost will be borne by buyer
  • 7 working days process

 

Solutions:

  • Replace with another product with same value 

OR

  • Accepting full amount refund of purchase after deduction of standard RM15 delivery charges plus 5% cancellation fee

 

 For further detail, please contact us at +6014 338 7000 or email to sales@tonergreen.com.my.

 

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